application rounding precision

Cathlyn_Camilleri

Hi

I have this scenario whereby a customer ledger entry is marked as open but remaining balance is 0 as this was applied. Is this related to the application rounding precision in the general ledger setup? Did anyone have the same problem and how did you manage to solve?

This is occuring in NAV4.3.

Thanks.
Cathlyn

jannestig

Can you give some more information

I assume the issue is that it is still open after being fully applied?

Have you pressed F8 on the line to see if it is fully applied IE you have decimal amounts left?

also is this application between different currencies or same currency with different exchange rate

Cathlyn_Camilleri

Both transactions - invoice which is open and credit memo -closed allocated to this invoice are local currencies transactions:
e.g. invoice entry no 1000 local currency of 500eur
credit memo entry no 5000 local currency of 500eur

credit memo is applied to the invoice
invoice is still open with remaining amount of 0 and closed by entry no, closed at date, closed by amount are 0
credit memo is closed by amount 500eur and closed by entry no 1000, closed at date is filled with the allocation date

jannestig

Depending what process you used to apply the credit note you can have this scenario

EG you used the GET posted line documents to reverse function

What you should do is the following find the invoice on the CLE and apply the invoice to credit note or vice versa and then post the application and the open entry flag will disappear

Cathlyn_Camilleri

but this process was already carried out. invoice was applied to the credit memo resulting in this issue

jannestig

that exact same process ?

Is the credit note line also show as being open as well as the invoice line?

You could always go back and unapply the two tocuments then apply again

Describe the process you used to apply them