Help works in classic client but not RTC

bhalpin

Hi.

I apologize in advance - this problem was related to me 2nd hand so I may no thave needed details handy.

The problem reported is Help works under the RTC, but not when in the classic client.

Has anybody seen this or have any clues?

Thank in advance.

aseigle

To integrate the helpfiles with the classic client, you must add the .chm and the .hh files to the C:\Program Files\ Microsoft Dynamics NAV\60\Classic\ENU folder.

for the RTC the files are split up between the "C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client\en-US folder" and "C:\Program Files\Microsoft Dynamics NAV\60\Service\ENU" folder.

This assumes you are you are using the default install directory.

aseigle

Also, the subject line says the Help is working in classic but RTC, and your OP says the opposite.

bhalpin

YIKES! Your're right!!!

Sorry - long day in C/Side and going senile here.

The *correct* state is that help works in RTC and *not* in classic.

:oops:

aseigle

Did you confirm that NAV Source Help files (the .chm and .hh files) are in the correct folder?

bhalpin

I can't (today). This is all being relatred to me 2nd hand.

Thanks - I'll have them check to see what they've got in those folders.

veerendra

To deploy Help for the RoleTailored client
1. For each client installation, open the language-specific Help folder for the RoleTailored client. This is typically located at C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client\en-US.
2. Copy addin_a.chm to the en-US folder.
3. Open the language-specific folder in the Service folder on the computer running Microsoft Dynamics NAV Server. This is typically located at C:\Program Files\Microsoft Dynamics NAV\60\Service\ENU.
4. Copy addin_a.hh to the ENU folder.
5. Restart the Microsoft Dynamics NAV Server service. Click Start, and then click Run.
6. Type services.msc.
7. Right-click Microsoft Dynamics NAV Server, and then click Restart.
After you restart the Microsoft Dynamics NAV Server service, any open clients must be restarted.

To deploy Help for the Classic client
1. For each client installation, close the Classic client.
2. Open the language-specific Help folder for the Classic client. This is typically located at C:\Program Files\Microsoft Dynamics NAV\60\Classic\ENU.
3. Copy addin_a.chm and addin_a.hh to the ENU folder.
4. Restart the Classic client.

bhalpin

Thanks all!