NAV printing error for certain user

aquawater

Our users keep receiving the following error when trying to print any report.
users are connected through remote desktop to server.
Printer A is therefore brought (shared instance) from client PC to server.

Whenever they try to print a report to printer A, it will always throw them that error.

You have selected the wrong instance of this printer.

We know most likely it's not NAV issues. It could be remote desktop or printer issue.
But I hope someone can give us a hand on this.
Thanks.

Marije_Brummel

Do you have the same printer installed local and on RDP?

I have seen this with the PDFPrinter...

FDickschat

The printer driver is not able to handle print requests via RDP. This also happens to some printer drivers when installed on a MS Terminal Server or Citrix Server.
You need to find a printer driver for the printer which is able to handle RDP.

For PCL printing there exists an "HP Universal Printing PCL5" Driver which runs quite well on TS and Citrix.

jversusj

we are experiencing this suddenly with 1 user (of 125) in a local client install. She is not using TS or citrix, her client is locally installed and she is connecting to a server that is also on premises. it is intermittent in that sometimes she can print and sometimes she can't - same documents, same printer. The error reads "You have selected the wrong instance of this printer." If she tries again after getting this error, the client often crashes but not always.

I have confirmed that there is nothing specified in the printer selection table, confirmed nothing in the code is calling the report to a specific device, we have un-installed and re-installed the printer, checked the drivers, and the issue persists. any other ideas?

edit: deleted .zup file, problem persists... what else can I look at?

sfreese

Has anyone come up with a solution/answer to this? One user received the message " you have selected the wrong instance of this printer " today and we have also reinstalled the printer and the drivers.

itsandsllc

I know this is an old post but wanted to provide my two cents.

I'm a developer (NAV and .net) and here is what I found.

Version: NAV 2009 R2 Classic on SQL

The user was attempting to print checks and the client uses a secure Troy printer with signature chip and magnetic printing.

Technology services had loaded an updated driver but the printer was configured to use the old driver (probably software underneath) which caused the issue. Once we pointed the printer to the correct driver by choosing the printer driver from the printer properties (right click on the printer) and under the advanced tab choosing the correct driver (administrative rights required) the issue was resolved.

On a side note the local and remote printer names were unchanged and were still call based on printer selections.

So if you run into this make sure you check your printer configuration first. The drivers, setup and everything you can run through on the printer.

\:D/