Check No. Exists

Normajm

I have a user trying to post a manual bank check. An error is returned, "The Check No. Exists" I took a look at both the Check Ledger Entry table and Bank Account Ledger Entry tables and there is no entry with that document/check number. We tried the next number in series with the same result. The document no. is manually entered, there is no number series for that default journal user. She has logged out and bank into Navision with the same result and I get the same with my user account. What is the best way to debug this?

Thank you!

Alex_Chow

Turn on the debugger and see where the error occurs. When the error occurs, check which Check Ledger Entry the system is thinking there's duplicate.

Normajm

Ran the debugger and here's the output. Not sure what it means "financially voided", but we're not able to post this journal and the entry isn't in the check ledger entry table.

Alex_Chow

Financially voided means that it's been posted then voided already. You need to use a new check number.

Normajm

Thank you. I will let our user know the results and take it from there.

May you have a good holiday.

Normajm

Still have an issue with this. Why doesn't the check show up as financially voided in the check ledger entries for that bank account?

Normajm

Any help here?

Normajm

We have resolved the issue. The user set up the payments in a different payment journal, not the "Default" one. Manual checks with manually entering the number series needed as before and they posted fine.