NAV 2009 SP1 Classic client exits on print

tedcjohnston

I am running 4.01 objects in NAV 2009 SP1 executables. Client is running in a Citrix session (4.5) on Windows Server 2003 SP2.

I have a custom report for the sales invoice that is sent to an Epson receipt printer (TM-T88IV) under certain conditions.

When the classic client tries this, it crashes. The message in the event log is:

The description for Event ID ( 1000 ) in Source ( Microsoft Dynamics NAV Classic ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: finsql.exe, 6.0.29626.0, 4a849a75, user32.dll, 5.2.3790.4033, 45e7c676, 0, 00013065.

Any ideas?

ara3n

Is this happen on specific report? Does it always happen?
Have you tried another printer? Or get a newer printer driver?

tedcjohnston

Specific report. (Modification of standard sales invoice to print on receipt paper).

Can't duplicate it in the dev or test environments.

Already downloaded a newer print driver. Hoping that solves the issue. Will report back.

kriki

[Topic moved from 'NAV 2009' forum to 'NAV/Navision' forum]

tedcjohnston

Had connected to the printer on each Citrix server to build the printer on the server. However, this did not copy over enough of the printer driver (evidently).

I installed the printer driver on each Citrix server and the problem is solved.