Declined credit card payment posted as paid in Navision 5.0

ocanler

Hello,

This just happened yesterday. We processed a credit card payment from a customer. The transaction was declined by Authorize.net because of Address verification mismatched. However, in Navision the payment went through and was posted to the Customer Ledger Entry. We caught it on time and did release the shipment. Have you experience this "glitch" and how did you solve it.

Thanks

Olivier

matttrax

Navision doesn't have credit card processing out of the box. I would suggest going to your partner / company that developed your add-on solution as they will be far more likely to be able to help you.

ara3n

Which credit card addon are you using? You need to report it to them to fix this.

David_Singleton

One has to wonder how this add-on was sold. Probably at the end of a quarter when a sales person desperately needed to hit a quota.

kapil4dynamics

David Singleton wrote:

Probably at the end of a quarter when a sales person desperately needed to hit a quota.

David_Singleton

P.S. just a follow-up, what I mean is how does something as critical as an Add-On like this get sold without the customer really knowing the channel they need to go thought o get support, what product they have etc.

The partner should have made all this clear at the time of the sale, since it clearly will affect the way the client can do business.

idiot

Possible reasons:
1. The project manager left
2. Partners changed
3. Key staff did not train the new users on what-to, what-not-to
4. Client did not pay for maintenance