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Crm Service Return To Customer
ChrisLan
Member Posts: 2
Hi,
I was wondering if any one has come up with the following problem:
In order to receive 3rd party service items in our service warehouse we go to sales and receivables return orders and register the return receipt of the service item ( it's equivalent inventory item ) with a return reason code that has "inventory value zero" flagged.
And in similar manner after fixing the item we send it back with a shipment with inventory value zero.
The problem is: do these orders and return shipments remain open since they are not invoiced, or do I have to connect dummy invoice series and invoice them or there is another way?
Regards
I was wondering if any one has come up with the following problem:
In order to receive 3rd party service items in our service warehouse we go to sales and receivables return orders and register the return receipt of the service item ( it's equivalent inventory item ) with a return reason code that has "inventory value zero" flagged.
And in similar manner after fixing the item we send it back with a shipment with inventory value zero.
The problem is: do these orders and return shipments remain open since they are not invoiced, or do I have to connect dummy invoice series and invoice them or there is another way?
Regards
Chris Lan
0