I've Lost My Factboxes! (Edit: Fields)

Noisy_Van

Hello,

I was playing with the Role Tailored Client, and in particular a customization I have built. I openen a page I had created, and went to the "Customize This Page..." form. Under display options, I unchecked "Show FactBox Pane", just to see what would happen. Two fields on my form dissappeared. Pretty cool that you can customize in this way, I thought. So I went back to the "Customize This Page..." form and checked the "Show Factbox Pane" checkbox. However, my fields did not come back!

Does anyone know how to solve this problem?

Thanks in advance,
Greg

kine

1) You hide Factboxes and "Fields" disappeared? Factboxes are the "subpages" on the right side of the main page...
2) You can use Restore defaults button on the customize this page to reset the settings on default values...
3) Have you tried to restart the RTC?

Noisy_Van

Thanks for the quick reply, kine.

1) We have no factboxes on our form. And yes, the 2 fields dissappeared when I hid factboxes. And the 2 fields are under the ContentArea of the page, not the FactBoxArea.
2) Restoring defaults did not bring back the fields.
3) Yes, I tried restarting the RTC, but to no avail.

I'm sure I could just restore a backup of the page, but this is not a great solution as a customer may accidentally do this.

kine

For me it seems like when the design of the page is bad. If it is card page, are the fields under fasttabs or are they placed directly into the content area?

Noisy_Van

The fields are placed directly into the content area.

kine

Than yes, it is bug, but not "official" bug, because standard design of the page is that the fields are in fasttabs (groups), not directly on the content area. I had same issue when playing with the beta one year ago. If you place the fields into the fasttabs (group), it will be ok.

Noisy_Van

Interesting. Seems like the kind of thing they'd have fixed by now. I can't imagine this is a very rare problem.

I tried moving my fields into a fast tab, and they still won't show up now. So then I imported a backup of the page I had taken a few days ago, and the fields still weren't on my form. So then I tried importing the backup, and moving the fields to a fast tab, and still they are missing. Any idea how I can get them to come back?

Noisy_Van

Ok, I have solved the problem. I had to go into the "User Metadata" table and delete the row that had my page ID. Once I had done this, my fields started showing up again. I went ahead and moved these fields into a fast tab, to ensure this doesn't happen to a user down the road.

kine

Remove the personalisation for this object from the database... (I am not sure which the table it is, if 2000000073 or 2000000075 or 2000000080).

Rhodienat

In my example I have a Page with a content area and a part page looking up a sub form. Under this wonderful feature, I was able to remove the sub form from view and on rerunning, compiling etc, would not reappear. I then went into the Customise this page option and under the Fastabs able to restore the lines by adding it to the right side pane. Then on clicking okay, the lines reappeared, but the header section disappeared? I've cleared down the User Metadata, personalisation and yet this will not return to the core standard. Even tried reimporting the object (not that I thought this would work) but to no avail. Is this a client bug? Anyone know how to recover this back again. ](*,)

deV.ch

Hmm... very strange. If you already deleted all personalization in the appropriate tables, you could try to delete PersonalizationStore.xml (located in : %appdata%\Microsoft\Microsoft Dynamics NAV)

Can you reproduce it on another machine but with the same login?

Rhodienat

Just to advise that I've cleared the issue simply by going to the User personalisation card and wiping the personal settings entirely. This is a code unit run which deletes the tables I manually cleared down yesterday, but for some reason this hadn't worked. Must be some elusive bug. anyway, its sufficient but not fabulous to wipe the users personal profile! the only difference in behaviour is I selected the specific objects I wished to clear whilst the function wiped it completely. Interesting, and strange. Easy to replicate, so I'll log it with Microsoft and see what they think the issue is. Many thanks for your help all.