Cancel Posted Invoice

rkaufmann

Hi,

following situation.

A customer usually ships and invoices his sales orders over multiple parts.
We have integrated a entry no. field into the orders and invoices headers to have a numbering of the parts, that are allready shipped an invoiced.

Lets say we have item no. 1000, quantity 500 pcs.
Invoice 1: shipped 100, invoiced 100
Invoice 2: shipped 200, invoiced 200
Invoice 3: shipped 150, invoiced 150

Now the customer wants to cancel the last invoice and the quantities should be "transfered back into the order", to be shipped and invoiced again.

To cancel the invoice is easy by creating a credit memo an post it, but how to transfer the quantites back to the order?

Is that possible (legal), or has he to cancel complete transaction (all invoices created so far) and make an new order?

Any ideas on that?

Thanks,
Rolf

Alex_Chow

The easiest way is to delete that particular line and create the line 150 quantity. This way, you can keep the same Sales order number.

nav_devp

Hi,
In your case as you said you want to cancel the Invoice,you can use Credit Memo.
But i would say that you should make use of SALES RETURN.This will alow you to post return quantity as well as Return invoice separately.
If you have only shipped quantity and invoicing is still remaining then you can make use of UNDO SHIPMENT functionality.

Regards,
Rajesh.