Problem in Service Contract

wfmun

There is a 'loophole' in Service Module Version4SP3.

When i try to post a service invoice generated from a service contract, an error prompts
"Old open service ledger entries have been found for service contract C145000025. You must close them by posting the old sales invoices."

Here are what i did:-
1) Create a service contract, starting date 1/April/2009
2) Sign the contract, create sales invoice for April 09 - YES
3) Create sales invoice for May 09
4) Remove "Appl- to service ledger entry" at April service invoice line, leave "Service contract no." untouched
5) Post April service invoice
6) Post May's service invoice - error!

The reason why this error is encountered is because user has removed the 'link' from S/Invoice to S/Contract partially(service contract no. is not removed).
The system still record s/invoice as "posted" in contract header but in service ledger entry, it is consider as "open".

The only solution that i can think of is to "patch" the service ledger entry. i.e. to 'close' the service ledger entry programatically.

Is there any better way to solve this problem (without vendor's intervention)?

ara3n

without ISV intervention, no it's not possible. You can add code to prevent "Appl- to service ledger entry" from being removed.

wfmun

Thanks for your reply ara3n.
I have informed the user not to remove appl. to service contract field.

If they need system to make the field uneditable, it's a chargeable request.