Issue Printing Cash Receipts

Haroldplease

Hello all!

First time poster here. Well, we have been having a problem with Navision not printing out the cash receipt when we hit Post & Print. We have not had any other printing issues. Navision prints copies, Purchase Invoices when we hit Post & Print, even Sales orders and Quotes. We only have a problem with Navision printing out Cash Receipts.

If any of you have had this problem before or have any suggestions, that would be greatly appreciated.

Thank you for the help

HP

ara3n

you have set some filter on the report.
close NAV. Delete the zup file. and then try again.

DaveT

Hi Harold,

Welcome to Mibuso

Check that you have a posting report ID set on the General Journal Template ( Administration -> Application Setup -> Financial Management -> General -> Journal Templates)

You may have to show the column.

Haroldplease

Thanks for all the advice so far guys.

Well I did what you both said, I erased the Zup files, and I also checked the Posting Report ID, and it was correct.

Still it did not print this morning after I did those things. Then all of a sudden it printed when she posted and printed a credit card payment. Still though if she posts a regular transaction it does not print.

If anyone has any other ideas that would be great.

Thanks for all the help!

HP

AdamRoue

Any modifications to the routine or printing of the receipts?

Haroldplease

Nope, there have been no modifications. Also, it is only happening to one computer. It will print on mine, and as well on my bosses, but not on the A/R ladies computer.

I do not think it is the printer because she can print copies and orders from Navision, but I am going to reinstall the printer drivers just to be on the safe side.

HP

AdamRoue

You also might want to try to get them to print them to another printer temporarily to see how they get on, but give the reinstalled printer driver a chance first.

ara3n

You just mentioned credit card transaction. Do you have a modification in your system?
I'm thinking that it could be the reason. The modification is setting filters on a specific field that is not being removed when the regular batch is printed.

themave

we have a similar problem, one person out of 30.

when she selects post and print, it doesn't print out. but she can go to a posted document and print it just find.

it is just the one user on the one machine.

post and print doesn't print. it does post though.

I know this doesn't help you, but just was letting you know you are not alone

sunnyk

Hi every one,
Yes it happend to one the user in my company also. Whenevr she use the POst And Print Button on Gen Journal, No print outs come but the entries get posted. I am still doing the reasearch why it happening to her only and thats to only for one report.
I have only one question to these experts, is it like that these reports somewhr related to Userid.