One question about "technical service" in Navision

DarkHorse

Hello, I've Attain 3.70 and I found some time to hear that there was a section or module of "technical service" (where you manage an item to repare and all its process). It's like this or Navision doesn't includes this?,.
Thanks for reply.

matttrax

Sounds like you're talking about the Service Management module.

At a high level you can do the following:

Create service items and orders Dispatch resources to work on orders Add warranty information to items Create service contracts

I would download the training material / flyers from partnersource / customersource if you have access. That will give you a better understanding of what it can do. Also it costs about $20,000 in the US if you are on module based licensing. That might influence if you even want to spend the time researching it.

DarkHorse

OK; maybe is the module that you say. Thank you very much for the information.