Use of CRM & who will use the CRM

austinaustin Member Posts: 191
Hi friends,



I am working on Navision .

Under microsoft dynamics we have

1 . Axapta

2. Navision

3. CRM ....

I know the what is the difference between Navision and Axapta .

i know what type of companies will use the Navision and Axapta .

But i am not able to understand what is the USE of CRM of Microsofte Dynamics .

generally what type of companies will use the CRM of Mircrosft Dynamics.


share your valuable opinions about this ....................

Comments

  • AdamRoueAdamRoue Member Posts: 1,283
    Any business that wants to keep records on prospects and customers and process activities against them.

    CRM as a title could be seen as the same as ERP, there are many CRM packages performing different fucntions to different levels - you will note within NAV and AX there are CRM elements, these are not MS CRM which is a more advanced stand alone piece of software.
    The art of teaching is clarity and the art of learning is to listen
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