NAS services goes in Idle State.

Mukesh_Verma

Hi,

We are having 2 NAS servers in our environment and each server has 20 NAS services. The system is catering to 700 intranet users.

We are experiencing a strange problem for some time. The NAS goes in Idle state and stop reading from MSMQ i]The DB > Information > Session shows the NAS being idle.[/i. The system works fine for one-two days and suddenly the NAS goes in idle state. We try to resolve the issue by restarting the NAS services but it againg goes in Idle state. In this process this is resolved after 1-1.5 hours. ](*,)

We also do not see any deadlock during this period.

We are using version 4.0SP3.

Please provide your guidence on how to resolve the issue?

Best Regards,
Mukesh

matttrax

Maybe a dumb question, but there's not some sort of power save feature on the servers to hibernate after a certain time or anything, is there?

Is there some type of load balance on the servers? Perhaps one box is enough to handle all of the requests and the second server is never being used, and thus goes idle.

Check the Event Viewer for around the time that they go idle. There could be something in there.

Just thoughts.

Mukesh_Verma

Hi matttrax

Thanks for the reply.

Maybe a dumb question, but there's not some sort of power save feature on the servers to hibernate after a certain time or anything, is there?
No There is no power save feature active on servers.

Is there some type of load balance on the servers? Perhaps one box is enough to handle all of the requests and the second server is never being used, and thus goes idle.
There is also no Load Balancing on server. We are sending 1 request to server 1 and another to server 2.

In normal situations, the services never shows idle time more than 10 seconds.

Check the Event Viewer for around the time that they go idle. There could be something in there.
There is nothing extra ordinary, we could analyze in the event viewer.

Regards,
Mukesh :-k

lfranco

Hi matttrax,

An other dumb question, have u see if reach the limit of MSMQ? When this problem ocurrs do you have any error or warming in Event Viewer?

I hope this could help you.

Mukesh_Verma

Hi FrAnGoX,

There is no specific event coming at that instance however there are there events keeps coming the the event log even when there is no issue. To avoid this we have included navsql.exe in the exception list of McAfee.

1.
Source - McLogEvent
Would be blocked by port blocking rule (rule is in warn-only mode) (Anti-virus Standard Protection:Prevent mass mailing worms from sending mail).

2.
Source - McLogEvent
Blocked by access protection rule. Access to object C:\Documents and Settings\srvact\Local Settings\Temporary Internet Files\Content.IE5\index.dat was blocked by rule Anti-virus Maximum Protection:Protect cached files from password and email address stealers.

3.
Source - McLogEvent
Blocked by access protection rule. Access to object C:\Documents and Settings\srvact\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat was blocked by rule Anti-virus Maximum Protection:Protect cached files from password and email address stealers.

Please let me know if any other information is required.

Thanks and Regards,
Mukesh Verma