Document Approval notification sequence problem in Nav 5

Mammo

Hi,

I am using Navision 5.0 and facing following problem;

I have defined the following user setup with Sales/Purchaser code;

Requestor --> Approver 1 --> Approver 2

When I do Additional user setup and leave the approver type blank to take effect the Addiotional approvers only then it follow as below;

Requestor --> Approver 1 --> Approver 2

It sent email to Approver 1 on request but once Approver 1 approves it should send email to Approver 2 but it sends email again to approver 1 email address.

It send the approval entry to approver 2 but does not send the mail notification to him. In case Approver 1 Rejects the request then it send mail correctly to Approver 2 as well for Rejection notification but it does not happen for approval mail.

Any soltuion please? ](*,) ](*,)

sajidhanifkhan

Hi,

It seems it is a bug of Navision which no body has noticed we faced the same problem and we fixed it by doing some customization in Approval entry table by adding Next approver column and then change in code unit as below

Code Unit 439
SetupNextApprovers
Rec1."Next Approver":=Rec2."Approver ID";

Code Unit 440

GetEmailAddress
IF AppEntry."Next Approver"<>'' THEN
UserSetup.GET(AppEntry."Next Approver")

I hope this will be fixed in Navision next service. Its strange that no one has complained this bug. Or may be no one is using Navision standard workflow.

Regards,
Sajid

Mammo

Thanks Sajid!!

You were such a great help.

You are right may it is a bug of navision which no one has noticed. Thats is why I get no answer from any one for whole week. Although many people read my post.

My problem is also solved now with your suggestions. Thanks again

aboomar

:shock: :shock: :shock: :shock: :shock: :shock:

[-X [-X [-X [-X [-X

ara3n

take a look at 5.0 sp1 and 2009 and see if this issue is fixed.
There have mulitple fixes done in 5.0 sp1 in "Approvals Mgt Notification" CU and "Approvals Management" CU

Mammo

Thanks Rashed,

But we already fixed it. Sajid gave the solution.

see the solution viewtopic.php?f=23&t=33375

Regards

kriki

[Merged some posts from topic http://www.mibuso.com/forum/viewtopic.php?t=33264]