VT100 Plugin-The terminal not receive a reply within 69000ms

simo79vi

Hi, in the application log of event viewer of my navision server I often received this error: The terminal with ID "xxx" did not receive a reply from the CSS within 69000 milliseconds.

Can I set the timeout up to 69000 ms and what is the cause?


Thank you

Jorge_Torres_[MSFT]

Hi,

You can change the timeout to a higher number, although I would discourage doing so, as more than 1 minute waiting time on a handheld would give the impression that the system is hanging.

To change the timeout, go to this registry key on the place where the VT100 Service is installed:

HKEY_LOCAL_MACHINE\SOFTWARE\Navision\ADCS\VT100Plugin\Symbol1

The cause of this timeout is usually because the NAS has not reply with the "answer" of the task, this could be due to several factors, amoung them:

+ A process that takes a long time to complete on the NAS
+ Too many handhelds trying to communicate with the NAS at the same time
+ Infinite loops, or similar bugs in the app code
+ The NAS has stop responding otherwise

If the problem is a codeunit/app code that takes too long to complete, I would suggest trying to complete the code in a batch process using a secondary NAS.

Hope this helps,

Jorge