CRM Document functionality urgent

ngupta

Hi All,

While using the CRM document functionality , it is easy to send a document file on the contact person email id by jus clicking on send button & it creates a new line with outbox i.e. mail has been sent(CRM parameter / document/ email out ) . My issue is if i want the reply back into my AX ax Inbox type (CRM parameter / document/ email in ), i am not able to receive it ....n I think that's a part of standard functionality but i am not able to get it , may be some setup problem . (according to me its correct) still if i m missing some part .

Kindly guide me on the same .

Thanks in advance

Waiting for your reply

ngupta

There is an alternative that i save that item from outlook in .msg format & then attach it as incoming mile in documents of AX . but hen this requires so many steps to do . ](*,) .

If anybody can suggest me a better way , kindly assist me .

Thanks