Payment includes more than one customer...

raven44

Hi,
I'm curious as to the reasoning behind not being able to post Cash Receipt Journals with a G/L Account line and multiple Customers to the same document no.
(you have the ability to do a G/L account with 1 customer and post it).

Error received:
Payment <document no.> posted on <posting date> includes more than one customer or vendor. In order for the program to calculate GST, the entries must be separated by another document number or by an empty line.

Changing document no.s and adding separate balancing accounts work but
Adding empty lines dont seem to work.

Based on the error message I suspect it has something to do with the way the GST entries are created.

Thanks in advance.

craigbarbs

If I recall correctly it has to do with the creation of the VAT entries. The VAT entries have a field "Bill-to/Pay-to No." and NAV is trying to fill this in. If there is a VAT implication on the transaction (e.g. VAT on payment discount) then you will need to do it customer by customer. However if there is no VAT implication then I suggest clearing the Gen. Posting Type, GPPF, GBPG, VPPG and VBPG on all the lines. I am pretty sure that if these fields are not specified NAV will not post any VAT entries.