can't post credit memo with S&R "exact cost reversing" = y

kiyac

S&R setup :
"exact cost reversing" = y

Item :
Item tracking = SNALL (ie Serial no is mandatory for ship and receipt)

Procedure :
1. Create sales credit memo by get return receipt
2. lookup Line > item tracking line "Applies from ledger entry" <> null
(system auto fill it if credit memo create by get return receipt line)
3. When post system pop up : Appl-from item entry must bot be 0 in sales line document type = "Credit Memo", Document No = xxxxx, line no = xxxxx

Is it a bug?

As I supposed if line > item tracking line have applied from ledger entry, imply exact cost reversing have enough infomation for cost mapping.
Besides, since I get return receipt line, system should fill in the apply from item entry for me.
How about if more than 1 serial no for that sales return line?

Alex_Chow

Make sure the Applies-From Entry is filled in. You have to do this in conjunction w/ specifying serial numbers. The reason is because you may return a serialized item into your inventory at a different cost than what you've sold it at.

kiyac

As confirmed by Microsoft that it is bug. And hotfix is ready for download from partner source.