Sales Return Order vs Credit Memo

bhalpin

Hi.

I have read the NAV documentation/help, and have read quite a few threads on this forum, but I'm still missing something about Sales Return orders.

When I created a Credit Memo for an item and posted it, on the Posted Sales Credit Memo (navigate) the inventory was debited, and the cost of goods was credited. No problemo.

When I created a Sales Return Order for the same item and then posted it, there was no change to inventory and cost of goods on the resulting Posted Sales Credit Memo.

Wondering why, I created new examples and before I posted them I examined the Sales Lines. The difference was the 'Return Qty to Receive' on the Sales Return Order line was zero, but was non-zero on the sales line in the Credit Memo (It was automatically set to the Quantity I entered.) If I fill in that value on the Return order and post it, the inventory IS adjusted as expected/desired.

So, here is the question: Since it is possible to post a Return Order where the 'Return Qty to Receive' is zero (or, at least not equal to the quantity), there must be another step in the Sales Return Order process whereby the inventory and cost of goods are adjusted. Whatever it is, the documentation is 'light'.

Thanks in advance fo any light you can shed.

Alex_Chow

When you post the return order, the return receipt will not hit the G/L (unless you have expected cost posting checked on). G/L will be affected when you post the invoice.

This concept is exactly the same as when you post a sales order. The sales shipment does not have the G/L associated, but the sales invoice does.

bhalpin

Thank-you. But ...

G/L will be affected when you post the invoice.

I don't mean to be dense, but what invoice?

garak

he mean when you post.
The Sales Return Order is like a normal Sales Order. The only diffic. is, that the Items doesn't leav your location, they come into your location.
So you can post before the Receipt (like Ship post on order) and then post the cr. memo like the invoice on sales order.
With the Cr. Memo you post the receipt and posted credit memo in one step.

Alex_Chow

bhalpin wrote:

Thank-you. But ...

G/L will be affected when you post the invoice.

I don't mean to be dense, but what invoice?

I was giving an example of when you post a sales order. When you post shipment, no G/L. When you post invoice, G/L.

Same applies to Return Orders, post receipt, no G/L. When you post invoice, G/L. Invoice during Return Order means credit memo.

moh

Hi does anybody know, how to easiely find the corresponding Sales Cr. Memo Line for a Sales Return Order Line?

chengalasettyvsrao

moh wrote:

how to easiely find the corresponding Sales Cr. Memo Line for a Sales Return Order Line?

Posted Credit Memo - > Line - > Item Return Receipt Lines.

vijay_g

.

chengalasettyvsrao wrote:

moh wrote:

how to easiely find the corresponding Sales Cr. Memo Line for a Sales Return Order Line?

Posted Credit Memo - > Line - > Item Return Receipt Lines.

it should be opposite