how to know this entry was created because of Return.

hansika

Hi,
I am working on 4.0 SP3.
I created a sales order and Posted with qty = 10.
After some days customer send that items because of damaged . So I created a sales return order and posted with Receipt.
Item ledger entry created with entry type = Sale.

Here my query is how to know this entry was created because of Return.

I could not find any point about this.

So please throw some ideas about this.

couberpu

hansika wrote:

Hi,
I am working on 4.0 SP3.
I created a sales order and Posted with qty = 10.
After some days customer send that items because of damaged . So I created a sales return order and posted with Receipt.
Item ledger entry created with entry type = Sale.

Here my query is how to know this entry was created because of Return.

I could not find any point about this.

So please throw some ideas about this.

Do you use reason code while entering returns?

ashbhardwaj

Hi Hansika
just go to that entry press CTRL F8
& then look in to this field Document Type you will find as Sales Return Receipt
while in normal sale it will be Sales Shipment.
also you can use reason code etc...but this will tell you about the document
i hope it's help
Thanks
Ashish

hansika

ashbhardwaj wrote:

just go to that entry press CTRL F8
& then look in to this field Document Type you will find as Sales Return Receipt
while in normal sale it will be Sales Shipment.

This is applicable in Nav 5.0 only .

What about 4.0 ? :-k

If i forget to use the return reason code how can i find out ?

couberpu

In my system, I can edit item ledger entry "Returned Reason Code". I am not sure if this is a good practice. But if I forgot to enter the reason code and I knew the return order no., I would add the reason in for future reporting. We did make entering reason code part of return process.

Deep

Use of return reason is good choice.
Other than this (until any mods are done), any entry with Entry type sale and quantity in Positive is a sale return entry.

ssingla

Also there is a field "Positive" in the item ledger entry.