Returning Items With Item Tracking Funcionality

pmcampos

Hello,
i want to return a item from a customer, with item tracking funcionality, but when i'm in the Receipt Document, i can't see the original Serial N.º of the Item i send to the customer, to return exactly the same item i send to the customer. I don't want to create a new serial number, but get the original one and return it to inventory.

Anyone Help me....
Thanks.
Pedro Campos

alberto

Hi:

in Return Orders: in the line show column "Apply from item entry" and use it, then you can enter manually item SN in item tracking lines.


It should work

Alberto

pmcampos

I've tried that already, the problem is that i want to obtain the same serial n.º and not insert a new ones.
I wonder if there is a automatic way of getting the original serial n.º instead of insert a new one, or insert the same manually.

Thanks.
Pedro

alberto

You can insert the same SN......
I can do it on my database