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How to correct Service order in Navision 4
jevgjem
Member Posts: 17
Hello.
I'm not very familiar with Service mgt. module, so here is situation I cannot solve:
Customer request service, we create service order, post it (because we need Sales Invoice), ant then customer refuses to sign invoice. Sales invoice is not posted. What should I do to: a) return items on stock, b) cancel service ledger entry.
Same question if Sales invoice is posted already, and then we found that something was wrong - price, for example. I can create Credit memo, but there will be no corrections done in Service leder entry.
Thank you in advance.
I'm not very familiar with Service mgt. module, so here is situation I cannot solve:
Customer request service, we create service order, post it (because we need Sales Invoice), ant then customer refuses to sign invoice. Sales invoice is not posted. What should I do to: a) return items on stock, b) cancel service ledger entry.
Same question if Sales invoice is posted already, and then we found that something was wrong - price, for example. I can create Credit memo, but there will be no corrections done in Service leder entry.
Thank you in advance.
0
Comments
Please, answer "no, it's not possible in native version" is also good anwser, then I will create this functionality by my own. I just want to know, may be there is some trick but I cannot find it.