Entries marked OnHold included in a reminder

Chap
Member Posts: 8
Hello everybody,
when creating a reminder, entries marked 'OnHold' appear under certain circumstances.
In the online help it reads:
"When you run the Create Reminders batch job or the Suggest Reminder Lines batch job, a reminder will not be created on the basis of an entry that is On Hold. However, if a reminder is created on the basis of another entry, an overdue entry marked On Hold will also be included on the reminder. The On Hold entry will not be included in interest calculation."
Does anybody know the meaning of this last sentence?
Under which circumstances will entries marked OnHold be included on the reminder?
Thank you very much.
when creating a reminder, entries marked 'OnHold' appear under certain circumstances.
In the online help it reads:
"When you run the Create Reminders batch job or the Suggest Reminder Lines batch job, a reminder will not be created on the basis of an entry that is On Hold. However, if a reminder is created on the basis of another entry, an overdue entry marked On Hold will also be included on the reminder. The On Hold entry will not be included in interest calculation."
Does anybody know the meaning of this last sentence?
Under which circumstances will entries marked OnHold be included on the reminder?
Thank you very much.
0
Comments
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For me it seems that when you have more customer entries and only some of them is OnHold, then when reminder is created for the rest of the entries, the OnHold are included but not calculated into the amount...0
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