Service Credit Memo Not Returning Stock

NAVClint

Hi,

I have a problem with one of our customer's Service Credit Memos (3.10). When they create a service credit memo, it is not returning the stock but the stock went out when they did the Service Invoice.

I don’t know if it is just a user error.

Reproducible Steps:

1. Create Service Order for faulty item (Service Item not under Warranty).
2. Create Item Worksheet, select replacement item and clear the Unit Price (Unit Price and Line Amount = 0)
3. Post the Service Order which creates a Posted Invoice with a 0 value for Item on the Item Worksheet (Item went out of Inventory, there is an Item Ledger Entry when you navigate on the invoice).
4. Create a Credit Memo by doing a Copy Document for the Invoice Created (Credit memo looks the same i.e. its got a cost but no Unit Price)
5. After the credit memo is posted and you navigate on the posted credit memo, there is NO Item Ledger Entry which was suppose to put the stock back.

It seems like when you do a copy document it is copying the Applies -to Service Ledger Entry to the credit memo line and then doesn’t create an Item Ledger Entry to put the stock back when posting the credit Memo or is it because the Invoice was posted with a 0 Unit Price ?
.
I would really appreciate it if somebody can assist with this.