Customer support solution

lzr

Does anyone know if a vertical solution for customer support has been developed for NAV? We are in need of a support system for NAV related problems and what would be better than to have it in NAV?

A system that logs incoming support mails would be sweet.

Savatage

Here an add-on solution catalog you can peek thru

http://download.microsoft.com/download/ ... dd-ons.pdf

David_Singleton

lzr wrote:

Does anyone know if a vertical solution for customer support has been developed for NAV? We are in need of a support system for NAV related problems and what would be better than to have it in NAV?

A system that logs incoming support mails would be sweet.

I have one that I developed many years back. We used it both internally to log NAV customer support calls, and also installed it at some customer sites so they could log internal issues as well. Interestingly after it being idle for a few years I just sold one a few months back, and am not planning to register it as a 5.00 Add-On (the old registration from 2.60 days expired long ago).

If you are interested contact me by PM I am sure we can work something out.

lzr

If anyone else is looking for the same as I was: check out Matriks Mail. A really nice addon that log mails inside NAV and create support cases.

http://www.matriks.com