Error Entry in Sales order

Silva

Hi,
I have question how to deal with this, error entry of Encoder..
The Encoder mistakenly encoded the wrong customer in the Sales order and Post it. And then my Question is How to correct this, Error entry? any Idea...hoping for yuoe reply..Thanks

DenSter

If the sales order was completely posted (shipment and invoice) to the wrong customer, then the best way to correct this would be to create a sales return order, post the receipt and credit memo. This will reverse the transaction. Then recreate the sales order for the right customer and post that.