MS CRM >< Navision CRM

hwang

Hi all,
Pls help me to compare between Navision' CRM and Microsoft CRM.
What is the difference and advantages?
Thank you so much.
Hwang!

pdj

Listing my top 2 benefits :-)

MBS-CRM
+ Off-line usage
+ Salespeople tend to prefer it's GUI

Navision CRM
+ Integrated with Inventory, G/L and the rest of Navision
+ Advanced VAT and Currency support

Personal opinion: I really don't like MBS-CRM... It's extremly slow to work with due to all the windows it opens compared to Navision. Try adding 10 lines to a quote. The missing integration to the back-office is actually enough for me to say I wouldn't touch it if I were you...

DenSter

Actually, there is an integration component between MS CRM and Great Plains that works pretty well.

Also, we have just created an integration between Navision and MS CRM for Customers and Jobs. It was a lot of work, but it works very nicely.

Zacharias

Hi there

I read that you've created an integration between Navision and MS CRM for Customers and Jobs.
Perhaps we plan integrate it as well, so is it possible for you to tell me some more information on how you solved this integration?
What things do I need to look on especially?

Thanks and regards

Roger

DenSter

What we did is use the Commerce Gateway functionality to interface with Biztalk. This is not a big deal, all that stuff is right in the Navision codeunits. Then to communicate between Biztalk and MS-CRM, we had to write custom software to send XML from Biztalk to custom aspx page that uses the MS-CRM SDK to write to MS-CRM. Then to catch new and modified records out of MS-CRM you need what is called a 'post callout' component that sends those records back into Biztalk, which in turn sends the translated document back to Navision.

You could also cut out the Biztalk layer, but you'd have to write your own component to communicate with Navision.