Returning broken items to the inventory

jesperpcs

The problem is as follows, and is running on Navision 3.70:

A customer returns broken/old items (cakes). The customer does not have to pay for theis items. When theis items are returned to the inventory they must have a value of zero. I have looked at the Return Orders, but the return order, returns the item to the inventory with a value.
Is their any way to solve this problem in Navision.
hope some one can help me

Waldo

I'm not a real functional wizard (more a developer), but isn't a Credit Memo being used for this??

jesperpcs

I a developer to, trying to learn functionalty

the credit nota gives the customer his mony back, but can you also set the item value to zero :?:

Savatage

we have solved this by creating another location.

Call the regular inventory (for example) REGULAR_INV
and our damaged/broken/unsalable items DAMAGED_INV.

when we do credit memo's if an item returned was damaged we obviously do not want to put it back to stock so we select the DAMAGED_INV location on the credit.

both locations are in-house it's just a way of seperating good from bad.

the customer is credited correctly and it doesn't effect our good qty on hand. Now we can see at a glance in g/l the damaged inv totals. You can set it up to hit all the proper g/l accounts like purchase or sales returns etc.

jesperpcs

Great, but how do you, set the value of the broken inventory?

Savatage

I'm not quite clear on what you want to know
we are not a manufacturer.
If an item comes back from a customer damaged and they need credit we use a credit memo.
On the credit line we change the location to DAMAGE_INV.
It is still the same item so it still takes the costs from the item card.
If you want to you can change the cost on the credit line.

-we then bin the damaged merch until it reaches a certain amt. Send it to the Manufaturer and receive a credit.

there are probably some differences in the US version over yours. This was just how we solved the inventory issue when damaged goods are returned to us. We did not want these item to be added to the actual qty on hand once the credit was posted.

note we took the QTY ON HAND field & made 2 copies on our item card.
one copy filters on whats's good & one on what's bad so we can see exactly whats going on with that item. so it looks like..

Total Qty On Hand: 1200
Good Qty On Hand: 1180
Damaged Qty On Hand: 20

This might have strayed from the original question but maybe someone can benefit from this

jesperpcs

My problem is almost the same as yours, the only diffrens is that i dont recive a credit memo on the broken item. i just whant to set their value to zero, and register a loss in my general ledger. how do i do this.