has any one got a copy of the test exams for service management or can u advise me on the best areas to cover based on the exam? #-o
I have done four implementations with service management all of which have been heavily modified!!!!!! I am finding the preperation a little difficult have read all the manuals but i have no idea of the question lay outs ???? #-o
:oops:
Any help greatly appreciated
Comments
When I did the exam in late 2006, it was split into six modules :
Service Management Setup
Service Items
Service Orders
Service Price Management and Planning Management
Service Contracts
Job Scheduler
There was little content on the Scheduler and more emphasis on Contracts, Items & Orders. Contracts was probably the biggest area from what I can recall, but just focus on the main themes and that should cover everything.