CTI( Computer Telecom Integration)

aliennav

Hey guys!
Is there any way that we can connect navision with some telecom device say,EPBAX,Telephone etc.?
CTI((Computer Telecom Integration)) .Is it possible with navision or is there any other activity of this kind.

David_Singleton

aliennav wrote:

Hey guys!
Is there any way that we can connect navision with some telecom device say,EPBAX,Telephone etc.?
CTI((Computer Telecom Integration)) .Is it possible with navision or is there any other activity of this kind.

A UK partner (I think Vorsprung) developed a very advanced CTI/TAPI interface for Navision.

Luc_VanDyck

In Germany, it's Schmidt e-Services GmbH who developed the same kind of integration: http://www.activetapi.net/

aliennav

David Singleton wrote:

aliennav wrote:

Hey guys!
Is there any way that we can connect navision with some telecom device say,EPBAX,Telephone etc.?
CTI((Computer Telecom Integration)) .Is it possible with navision or is there any other activity of this kind.

A UK partner (I think Vorsprung) developed a very advanced CTI/TAPI interface for Navision.

Can u give me the link??

fufikk

Quite recently I developed such component in Navision. It depends what you have available. In my case, nav users had a CTI Panel Application installed on their machines, which handled the phone communication. That application sends messages (via MSMQ) to navi (XML data with phone no. etc) and in navi there is a special form which reads the messages and does actions (lets say navi call center control panel ) and also sends messages to initiate phone call. I had that luck, that CTI developer added MSMQ communication option to his application. So far, no complains

aliennav

fufikk wrote:

Quite recently I developed such component in Navision. It depends what you have available. In my case, nav users had a CTI Panel Application installed on their machines, which handled the phone communication. That application sends messages (via MSMQ) to navi (XML data with phone no. etc) and in navi there is a special form which reads the messages and does actions (lets say navi call center control panel ) and also sends messages to initiate phone call. I had that luck, that CTI developer added MSMQ communication option to his application. So far, no complains

Kindly brief me that from where to start and how.
Thanx in advance

fufikk

Hi,

I would recommend to do some reading

First of all, I'd start with: Talking with Navision: Say Hello to Navision and Expect Navision to Be Polite - article on msdn: http://msdn2.microsoft.com/en-us/library/ms952182.aspx

This artcile describes how to setup basic communication with exaples and explanation.

There are also 2 more articles:

Talking with Navision: Accessing Navision Business Layer through a Web Service

http://msdn2.microsoft.com/en-us/library/ms952079.aspx
Talking with Navision: Exposing .NET Components to Navisionhttp://msdn2.microsoft.com/en-us/library/aa973247.aspx

Also there's a devgiude.chm file on installation CD (X:\Devevkit\Common\Navision\Communication Component) with some exaples - its quite brief, so the best place to start is art. 1.

Contact me if you need more info.

Regards,