Lines not refreshed for other users

Theo_Kersten

We implemented a new Navision database at a customer and they face the problem that added lines are not allways refreshed automatically for other users, for example: when a user posts an invoice, and another user opens the posted invoices form, the header of the posted invoice is shown but not the lines.
We implemented this same Navision-version with the same customizations at several other customers, so I think it is caused by some technical settings. But we have no clue where to look for. Anybody has an idea?

diptish.naskar

We implemented a new Navision database at a customer and they face the problem that added lines are not allways refreshed automatically for other users, for example: when a user posts an invoice, and another user opens the posted invoices form, the header of the posted invoice is shown but not the lines.
We implemented this same Navision-version with the same customizations at several other customers, so I think it is caused by some technical settings. But we have no clue where to look for. Anybody has an idea?

Check the customizations that you have done in this implementation....just walk through the code..By the way on which specifc are you have done the customization?

Theo_Kersten

The customizations involve all area's (G/L, S&R, P&P, Inventory etc..), and like I said: the same customizations run without problems at 15 other implementations. So we concluded that it must be some kind of setting.

kine

Theo Kersten wrote:

We implemented a new Navision database at a customer and they face the problem that added lines are not allways refreshed automatically for other users, for example: when a user posts an invoice, and another user opens the posted invoices form, the header of the posted invoice is shown but not the lines.
We implemented this same Navision-version with the same customizations at several other customers, so I think it is caused by some technical settings. But we have no clue where to look for. Anybody has an idea?

And when the same user looks at the invoice e.g. 30 minutes after that, he can see the lines or not?

Theo_Kersten

No, only after login again the lines are shown

ara3n

I've seen this scenario if you use cfront and populate a table. Other users cannot see the records, until they log out and in.

I've never seen it with navision client.

David_Singleton

diptish.naskar wrote:

We implemented a new Navision database at a customer and they face the problem that added lines are not allways refreshed automatically for other users, for example: when a user posts an invoice, and another user opens the posted invoices form, the header of the posted invoice is shown but not the lines.
We implemented this same Navision-version with the same customizations at several other customers, so I think it is caused by some technical settings. But we have no clue where to look for. Anybody has an idea?

Check the customizations that you have done in this implementation....just walk through the code..By the way on which specifc are you have done the customization?

Hi Diptish, in this case, I really don't think a code issue would cause this. If the data is updated on one client, and not on another, can you explain why you think this could be a code error?

David_Singleton

ara3n wrote:

I've seen this scenario if you use cfront and populate a table. Other users cannot see the records, until they log out and in.

I've never seen it with navision client.

Actually this "bug" also happened on 2.50 and 3.60A (that I know of) on SQL, so if the poster is using one of those versions, then its also a possibility.

Theo_Kersten

We use a Navision Native database and only 4.0 clients, some users login via a Terminal Server.

David_Singleton

Theo Kersten wrote:

We use a Navision Native database and only 4.0 clients, some users login via a Terminal Server.

I have only seen it on 2.50 and 3.60A, but that doesn't mean it wont happen on 4.00.

At the time, we found two fixes, though it was not my job to fix the issues at that time, just to diagnose them. I do know though that one of the fixes as to do with some SQL configuration changes that the client had made and these were undone, but I can't remember the change.

I have had experience over the years with Navision, that they have occasional 'Reoccurring issues" where something is fixed, and then a few versions later it comes back. I must say though that I haven't seen any since 3.70.

Or basically what I am saying is "sorry, I don't think I can help you this time".