Requisition Worksheet vs Shipped Return Order Qty

Bodicea_Overall

Hello

I am currently working on a centralised ordering in navision and I am using the requistion worksheet plus various parameters in the SKU Planning tab. All is well and I get the results I expected....however when I come to ship a Return Order instead of the quantity to order increasing by the amount I am returning it increases it twofold!! For example, I have 0 inventory, max inventory level = 50 return order = 5. I am asked to create a new order for 60! If I do the same thing for an unshipped RO then I get 55, which is correct.

I am told that I have to make a change to the standard Navision code which I find very difficult to believe. Has anyone else had the same problem? If so, was the solution to change the code?

Regards

ara3n

this sounds like a bug. What version are in? I'm assuming you are running MRP and it is giving you the req line.

Bodicea_Overall

Hi

We are running version 3.7 and not using MRP. We are operating in a retail environment and do not have manufacturing side set up.

ara3n

Then what ever routine that creates the req line needs to be changed and take return orders into account.

Bodicea_Overall

Hello

The standard program does take return orders into account as it is recognised as a demand. My problem is that the ro quantity is considered twice when shipped but not when it has just been released.

Bodicea_Overall

I finally got this sorted. Microsoft have issued a patch for it!!! I applied the patch and it worked. Thanks to everyone who tried to help.

ara3n

that's great news.