Issue with grey screen if the user lets Navision idle

Tan_Eng_Siong

Hi

I have a customer who has several users with the same issue. If they leave a PC or a laptop with Navision client running idle. (At main menu without any funtions running), they do find that they have a grey out blank screen. The user are on Version 4.0 SP2, SQL.

We cannot replicate the issue in our environment. Does anybody have any idea how to troubleshoot this issue?

Thanks

Albertvh

Hi
Do they still have the toolbar screen then if so they will need to press Alt+F1

Hope this helps

Tan_Eng_Siong

Hi Albertvh

Nothing works when the user gets the grey out screen. The only solution is open Task Manager and kill the program but this is getting frustrating to the user.

Nikk

Tan Eng Siong wrote:

Hi Albertvh

Nothing works when the user gets the grey out screen. The only solution is open Task Manager and kill the program but this is getting frustrating to the user.

Have the same problem myself and havent been able to get around it yet....

Timo_Lässer

I know this problem and solve it everytime by resizing the Main Window. (Double Click on the Title Bar of the Application.)

FedosDmi

Users in my office experience the same problem and I confirm the window resize workaround works for us (Timo, thank you). However, does anybody know the cause of the problem in the first place?