Internal error 1312 in module 19

tchmibuso

We use Navision Financials (without SQL Server) and there has recently been a problem with logging in in the mornings, the server is down and we have to start it in Services, this happens nearly every morning.

Today there was another error message, internal error 1312 in module 19. In Windows 2000 Server there are Service Manager and RASMAN error messages. We managed to start the system but it would be nice to know what can cause this error. Are these error messages described somewhere?

Timo_Lässer

Internal Error 1312 in Module 19
Module 19 = Database Error
Error Code: 1246496
Description: #Err_DB_SlaveNotStarting

kine

Slave - slave.exe - the process used to do the things... it is something like the DBMS process working with the database.

tchmibuso

If it is slave.exe which is causing the error, is there something we can do about it?

kine

I am afraid that we do not have enough informations why the slave wasn't able to start and i means we cannot find out the source of problems.

tchmibuso

Which kind of information is needed in order to solve the problem?

kine

Any info about why it was not started. But I am afraid that if there is no more info in event log, we have no other source for the information. Mainly when we are not able to reproduce the problem.

tchmibuso

I checked the Event log on our Navision server and found some errors.

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Event ID:20035 Source: Rasman

Remote Access Connection Manger failed to start because it could not create buffers. Restart the computer. Access denied.

Event ID:1008 Source: Perflib

The Open Procedure for service "Remote Access" in DLL "C:\WINNT\System32\rasctrs.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

Event ID:7023 Source: Service Control Manager

The Remote Access Connection Manager service terminated with the following error: Access is denied.

Event ID:10005 Source:DCOM

DCOM got error "The service did not respond to the start or control request in a timely fashion. "attempting to start the service netman with arguments ""in order to run the server: (BA126AD1-2166-11D1-B1D0-00805FC1270E)

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We run Navision server on Windows 2000 Server and our consultants have remote access to the server.

Maybe this information could help you to find out the possible cause for my problem?

Waldo

Are there services running at night?
What customizations have been programmed that could be causing this?
Are there some customizations with Automation?

May be there are no problems with NAV, but there are with rasman:
http://www.microsoft.com/technet/security/Bulletin/MS99-041.mspx
just guessing...

tchmibuso

It's possible that you're right about Rasman, our technician is checking that.

I want to thank you all who have been so helpfull, I think it amazing that you are able to answer so quickly.

Waldo

Long live mail and rss 8)

hungto

Hello everyone,

Today, I see the same error message and I cannot log on NAV client (2009); can anyone suggest how I could solve this issue and log on to Nav ?