Posted invoices not showing S&H..

yuppicide

Using Navision 3.10a

When going into Posted Invoices and printing a Sales Invoice it will show me the Subtotal, Shipping & Handling, and the Total for that order.

I have a printout in front of me that shows

Subtotal: 408.00
S&H: 49.00
Total: 457.00

When someone went in to make another printout of the invoice the S&H doesn't appear at all anymore. Anyone know why?

You cannot view it in the Navision Preview, nor does it show on the printout. So far I only know of this one doing it and am not sure if there are others.. I am told maybe one other in the past, but not 100% sure.

I don't see anywhere I can go into posted invoices and view what S&H charges.. well other than a print preview.

nunomaia

You are probably describing a report error.
Contact your current NSC or previous NSC to solve that issue.

Alex_Chow

My guess is that you're probably printing different reports.

But Nuno is right, the invoice report you have is a mod by your NSC. Contact them for support.

Savatage

How is you shipping & handling charge calculated?
e-ship? Manual?

I know my customer card has a "Free Freight" Choice...
- that if unchecked, freight appears on the sales invoice.

perhaps you have a similar functionality?

The orig standard inv shows
-Subtotal:
-Invoice Discount:
-Tax:
-Total:

So shipping & handling in the footer looks like a mod.

yuppicide

I will contact our support, but I figured I'd try here first. Support is expensive I believe and we just had a new server installed in the office, a bunch of upgrades, and a new laser printer, so I hate spending more money if we didn't have to.

Our shipping is entered manually everytime. Our warehouse pulls and packs the order and gives us a shipping total and then we add it to order and charge the customer.

We do have an option for "Free Freight" as well, but it's never checked off. As well we never use the "E-Ship" tab when entering orders.

Savatage

so you add the shipping & handling on a sales line? or is it entered into the sales header somewhere?

I don't know what upgrades you had - but did it overwrite your old sales invoice report?

yuppicide

In the sales header there is a field that says "Freight Amount". When we did a Post & Print it printed out correctly, so what must have happened is after Post & Print it must have erased that Freight Amount off the order somehow or not saved it to the database. That's why all of our prints now show no S&H.

I've contacted the person responsible for tech support, but as I suspected it might be no help since this only happened one time. If it was happening all the time atleast we can narrow it down to something.

Thanks for all the help.