Sales Invoice Posting to the Wrong Customer Ledger Account

kleland

Hello. You are going to think I am crazy, but this has happened three times in the last two days.

We have a user that inputs our Sales Invoices (Sales & Receivables > Invoices). We put in all of the necessary information (header & lines) and then Post.

Next we pull up the Posted Invoices for review. The Sell-to Customer No. is correct on the Genereal Tab. However, when we Navigate on the line the Source Type and Source No. are for a different customer. When we do a credit memo to correct the error and then repost they all have posted correctly the second time around.

Any ideas on what we could be doing wrong or what might have changed to cause this? We have been inputting sales invoices the same way for years and this is a new problem. We are currently on 2.6, but will be converting to 4.0 in a couple of months.

Thanks for your time and help.

Kevin

Savatage

is it happening on diff customers or just one?

Alex_Chow

Check your bill-to customer number on that invoice.

kleland

Thanks for all of the help. I think what was probably happening was that the user was somehow getting to the Invoice tab instead of staying on the General tab and entering a second invoice.

Thanks for all of the help. Everything seems to be back to normal again (at least all is quiet).

Kevin