Applying Customer Entries

kleland

Hello. We had a user unapply a customer payment in 4.0 and now when we try to apply any open customer credit to a customer remaining amount we receive the following error message:

There is no Gen. Journal Line within the filter.

Filters: Document No.:''

Any ideas on how to resolve this?

Thanks in advance.

Kevin

Savatage

Are you using the Applies-to ID for the two entries you are trying to apply together?

nunomaia

Is the first time it happens? Wave you tried do run debug?
In the NAV there isn’t any setrange in Document No in such conditions.

Savatage

Yes maybe you can explain the steps your taking when applying entries.