Service Orders

qngo

We would like to know how to handle returns for Service items. Do we have to create a return in Sales, in order to receive it. Is there a service return so that it does not affect our current Qty on Hand? :?:

johnson_alonso

Dear Qngo,
You must use return order to handle a return for service item. There is a field service item item no. there in the return order line and return reason and also field relate to service management. Item ledger entry type is sale. It will influence your inventory, because you issued an item from your inventory, it means there is a transaction.



Rgds,
Johnson

"ride the lightning"

qngo

Is there a way that it doesn't hit the G/L for COGS? That's one of the problems that we're having, especially if we're servicing items that are not our product. What other way for us to do the return w/o it hitting the G/L?

johnson_alonso

Dear Qngo,
You can check it by making COGS field appear in the item card. COGS field is available in the item table. And you could also see the service item card, there is no invoicing tab, so I think it means that COGS will be hit G/L, except you make some changes. Moreover, service management relates to retail service. In the COGS field, when you click it, it links you to value entry. The item ledger entry type contains:
Purchase, Sale, Positive Adjmt., Negative adjmt., Transfer, Consumption, Output.


Rgds,
Johnson

"porcelina of the ocean blue"