internet browser is not installed

tro

Hello everyone,
I have a problem in NAV 2013. When I click on the icon next to the Home Page field (customer or vendor), I get the message
"internet browser is not installed".
NAV 2009 works. Do you have an idea?

I have already uninstalled and reinstalled IE9. In addition, I made a repair run of NAV 2013. Everything seems OK.

OS Windows 7 Prof
SQL Server 2012 Express
IE9 (Standard) and Firefox 15.01.

Thanks in advance
TRO

ddlarsc

I believe this is a Windows 7 setup issue.

Please check the default program and associations for Internet Explorer in

Control Panel\All Control Panel Items\Default Programs\Set Default Programs

Sog

ddlarsc wrote:

I believe this is a Windows 7 setup issue.

Please check the default program and associations for Internet Explorer in

Control Panel\All Control Panel Items\Default Programs\Set Default Programs

(assuming another browser as default browser is impossible in combination with NAV2013)
If that is the issue then I'm very tempted to state it is a bug.
Forcing users to change their default browser to IE is not a fix, but only a bad work-around.
If NAV can only work with IE, I'd be much happier if it searched for the program instead of assuming it is the default browser...

tro

Hi Lars, thanks you for your answer. Unfortunately that is not the solution. I have IE 9 set to default. Still, I get the message. When I use online map, I have also the behavior.
Is there a registry entry that is used?
In the meantime I uninstalled NAV 2013 and reinstalled. No change.
With NAV 2013 Beta I had no problem and NAV 2009 runs.
Also on the Web Client runs everything.

Tvis

Has anyone found a solution for this issue?

eas_gerardco

Yes. The following has solved this problem in more than one case:

1. Using a registry editor of your choice, highlight the following registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet
2. Make sure that the "(Default)" value is set to IEXPLORE.EXE
(above assumes you want to use IE... other browsers are available but I haven't tested with those :-)).

Of course, be extremely careful when editing the registry as doing so is a risky business.

tinoruijs

Very strange situation; I get this error too.
Situation is the following.
I'm using HYPERLINK to open a directory on the server. Opening "G:\Projecten\99999 Description\" is no problem. Opening "I:\PROJECTEN Archief\88888 Description\" presents the error "Internet browser is not installed."

Kind of strange. :-k

geordie

Got this error too yesterday with NAV 2013 on a "fresh" server, it was impossible to start debug and running tables from Dev. Env.: solved drastically unistalling and reinstalling NAV (credits to Trouble in Paradise).

tinoruijs

geordie wrote:

solved drastically unistalling and reinstalling NAV (credits to Trouble in Paradise).

I'm not gonna do a reinstall.
Keeps getting stranger. I copy, pasted the link "I:\PROJECTEN Archief\88888 Description\" in a record link and then it worked opening the link by clicking on the link.

tinoruijs

I thought the link was "I:\PROJECTEN Archief\88888 Description\" but it was "I:\PROJECTEN Archief\\88888 Description\".
So with 2 backslashes. Was a data-mistake in the setup table.
So when there's only 1 backslash it works.

coascender

We had a similar problem tracking shipments in NAV 2013. "Internet browser is not installed."

A user downloaded Firefox but kept IE as his default browser. Although IE was the default in internet options there was no default browser in the registry. I updated the registry to resolve the problem. The solution provided by eas_gerardco worked like a charm and saved me a lot of time.

Thanks!!!

Morten_Rasmussen

I had the same issue in NAV 2013 R2. "Internet browser is not installed." when I click Home Page on the Customer or Vendor Card.

Even if I changed default browser through the control panel or otherwise then I still got the error message.

Windows 7 Professional (6.1.7601 Service Pack 1 Build 7601)

I follow the guide by eas_gerardco (THANK YOU) and that helped.

1. There was no entry in the HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet
2. I set the (Standard) value to IEXPLORE.EXE

Now I can actually change default browser through the control panel and NAV opens the correct browser. This seems to be the HKEY_CURRENT_USER\SOFTWARE\Clients\StartMenuInternet entry that controls this.

massive_cava@hotmail.it

Dear all,

i also got this error on a more recent BC 14 installation. Here the problem is related to Windows 11 operative system, in which IEXPLORER.EXE program is no more installed/supported. For everyone that has currently this similar issue, i found this link which provide the register edit workaround, and a couple of CU for NAV 2018 and 2017 (those are platform hotfixes). Hope this can help
https://www.fenwick.com.au/blog/2021/11/08/using-dynamics-nav-with-windows-11/#:~:text=If you get the message,t change your default browser.