Return with different item

ML
ML Member Posts: 9
edited 2007-04-08 in NAV/Navision Classic Client
Hi,
I have a problem with Purchase/Sales return.

My client is returning item A to their vendor however their vendor do not have the exact item A but return item A+ instead.

How should I advise my client in this scenario?

Thanks in advance.

Comments

  • Phenno
    Phenno Member Posts: 630
    ML wrote:
    Hi,
    I have a problem with Purchase/Sales return.

    My client is returning item A to their vendor however their vendor do not have the exact item A but return item A+ instead.

    How should I advise my client in this scenario?

    Thanks in advance.

    What exactly do you find as a problem here?
  • sajidhanifkhan
    sajidhanifkhan Member Posts: 182
    Hi,

    If you want to match your item code with vendor item code then at time of item creation you can deifne the vednor item code reference in item card or even you can define it later in case you are using different item code than vendor.

    I assume this is what you were asking.

    regards

    sajid
  • Alex_Chow
    Alex_Chow Member Posts: 5,063
    ML wrote:
    Hi,
    I have a problem with Purchase/Sales return.

    My client is returning item A to their vendor however their vendor do not have the exact item A but return item A+ instead.

    How should I advise my client in this scenario?

    Thanks in advance.

    Shouldn't this problem be resolved by your client and their vendor?

    Not to be rude, but I don't see any relevence on why software should be involved when the problem is purely a business matter.
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  • ML
    ML Member Posts: 9
    Thanks for the input.

    The industrial of my client will always have such scenario. my client will return Item A with variant 1.0 to vendor due to defective and vendor do have the same item but not the exact variant and my client will accept it. This is their standard industrial practice.

    I have provided them a solution that is to create a credit memo and a new Purchase order. Post 'receive and invoice' for the Purchase Order and then assign the Credit memo to the purchase invoice. OR alternatively use Item journal to adjust it.

    However both of my solution is not accepted by them.
  • ayhan06
    ayhan06 Member Posts: 210
    hi,

    i didnt understand your problem.. is the problem cost application matter? i think you should clearly tell about your problem and what you want the system do..
  • ML
    ML Member Posts: 9
    1. How will Navision handle if the Purchase Return to vendor and vendor correct the defective and return back ?
  • DenSter
    DenSter Member Posts: 8,307
    Isn't that a new PO?

    This sounds like a special order return, with a new special order to replace the defective Item. So they bought Item A (PO number 1), and they return Item A (purchase return for PO number 1). Then they get another Item A+. That's another, a new, document altogether (PO number 2), you should have no problem with that.
    Daniel Rimmelzwaan
    RIS Plus, LLC
  • ayhan06
    ayhan06 Member Posts: 210
    Item Reclassification journal will not be a good choice because there wont be any document related to vendor..

    you must one purchase order for corrected item and one purchase return order (or credit memo if you dont have "return order management licence") for defective item.. you will post them with zero amount so you needn't to apply them to eachother.. and then you must revaluate the purchase entry of the corrected item with respect to the cost of returned item if the costing method of the item is one of them-Avg, FIFO or LIFO.. i think there is no way other than this.
  • themave
    themave Member Posts: 1,058
    sajidhanifkhan wrote:
    Hi,

    If you want to match your item code with vendor item code then at time of item creation you can deifne the vednor item code reference in item card or even you can define it later in case you are using different item code than vendor.

    I assume this is what you were asking.

    regards

    sajid
    This is the easy solution, no modifing needed, show the column vendor Item number on your purchase return, enter you item number in the standard item no field and enter there number in the vendor item number field, it can be entered at anytime. it defaults from what ever you have on the item card, but can be changed without any problems

    we do this all the time on po's and purchase returns, vendor A calls it one thing, vendor B calls it another, it is all the same to us.

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