Serial Numbers on Sales Return Orders

You have already sold it to a customer, the serial number is no longer in inventory, so there is nothing to show you, you are thinking that it is looking at the customer ledger entries, but it is not, it is looking for open item ledger entries,

You need to type in the serial number and enter the cost. when you post the sales return order, the item is put back into your inventory with that cost and serial number.

It will then be available to sale, and you will be able to pick it from the list on the sales order.

The return order is just a blank document, it is not linked to a customer and his history. You can create a sales return order for any part you have, even if the customer never purchased it from you. There is no link.

but, once you start the return order, on the info pane on the side of the return order, is "Sales History" link, click on it and it will open up the complete history for the customer,

from there select posted invoices and you should be able to find the part you are looking for. At this point you can click on the button on the bottom, copy to document and it will copy the line or lines to your current sales return order.

this gets you close. to carry the serial number over, you would need to make some modifications to also copy it over. This is really what you are looking for, but there is not default Navision behavior to do it. It must be modified

And the default action is to only copy the part number not the qty or price, you need to have your solution center modify it so that it copies all the info over.

You can also validate the return order serial number with the sales history of the customer in the posting routine. If the serial number is not found then the error message can come "The serial number "xyz" has not been billed to the customer".