Business Central OCR (Kofax/Lexmark): Invoice lines imported as G/L Accounts instead of Items
I am using the standard Kofax/Lexmark OCR service in Business Central to process vendor invoices.
The OCR import works, but all invoice lines are automatically created as G/L Account lines. Because of that, I receive this error:
Cannot find an appropriate G/L account for the line with description ‘LL-LAMPE’, ‘KOP-A’, ‘KOP-B’
These values are Items, not G/L Accounts.
What I expected:
Lines with vendor item text such as LL-LAMPE / KOP-A / KOP-B should be recognized as Item lines.
What actually happens:
- OCR imports the invoice
- Every line is created as Type = G/L Account
- System searches “Map Text to Account”
- Error occurs because no G/L account exists with that description
What I have already tried:
- Created Item References with Reference Type = Vendor and correct Vendor No.
- Entered Vendor Item No. values such as LL-LAMPE / KOP-A / KOP-B
- Enabled “Use Item References” in Purchases & Payables Setup
- Deleted and reprocessed the incoming document
- Confirmed vendor number matches the reference
The problem still persists: OCR always treats lines as G/L Accounts.
My questions:
- Does standard Kofax/Lexmark OCR support creating Item lines?
- Can OCR distinguish between Items and G/L Accounts at all?
- Is Item Reference + Vendor Item No. supposed to work with OCR?
- If not supported, what is the recommended workaround — customization or different OCR solution?
Answers
-
I have never used the Kofax solution that comes standard, so I can’t comment on it. However, I have experience with Continia Document Capture.
For line types, this can be either dynamic or setup-based, depending on the configuration in Continia. The key point is that the configuration must be very clean.
Anticipating a similar behavior here, please check if there is any hard setup that is preventing the system from decoding the line as Line Type = Item. Because of this, as per the rule, it may always be picking Line Type = G/L Account.
Thanks
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