Cannot create a new Business Central cloud Sandbox environment from Production

MortenSteengaard
MortenSteengaard Member Posts: 144
in NAV Three Tier
Hi experts,

In Business Central Administration Center, I try to create a new Sandbox environment. I want it to be a copy of Production. When I do so, it is shown in the list of environments (with status "Preparing" if I remember it right). After 5-10 minutes, the environment is gone again. No warnings. No error messages.

My customer is allowed to have 3 Sandbox environments and they only have one other.

I have had this problem for 3-4 days now. I could do it with no problems for 2-3 weeks ago.

Today I can also create new Sandbox environments - but not if they are a copy of Production.

I hope, you can help.

Best Answer

  • Juhl
    Juhl Member Posts: 724
    Answer ✓
    Its a bug. They are working on it.
    Workaround is to delete all sent mails from outbox/sent mails.
    Follow me on my blog juhl.blog

Answers

  • Juhl
    Juhl Member Posts: 724
    Answer ✓
    Its a bug. They are working on it.
    Workaround is to delete all sent mails from outbox/sent mails.
    Follow me on my blog juhl.blog
  • MortenSteengaard
    MortenSteengaard Member Posts: 144
    Hi Juhl,

    Thank you for your reply. You are really my hero today!

    Microsoft couldn't tell us what to do, but you could!

    We deleted the e-mails and now our problem is solved and everything works fine.

    I have written to the one at Microsoft, that should handle my case, that you told me the solution.

    Now we are able to test our extension on data from Production and deliver as planned.

    Once again, thank you!
  • Juhl
    Juhl Member Posts: 724
    I talk to them yesterday and they confirmed the bug, so thats wierd.
    Follow me on my blog juhl.blog
  • Adalbert
    Adalbert Member Posts: 9
    For two BC install's we faced the same issue although we didn't have any mails yet.
    The following weird solution helped:
    - signin azure portal
    - click AAD -> Users
    - select user
    - assign roles
    - add Dynamics 365 Admin role (???)
  • MortenSteengaard
    MortenSteengaard Member Posts: 144
    Microsoft has informed me that the error is corrected. I have tested it, and it works now.
  • Reca
    Reca Member Posts: 4
    We are having the same issue now.
    May we know where to delete the sent emails?

    Big thank you.
  • MortenSteengaard
    MortenSteengaard Member Posts: 144
    Hi Reca,
    In my case, I solved the problem by deleting all the sent emails from the production environment. That was possible, because the customer was not running the production environment for real. I searched for "Sent Emails" and deleted all the lines in that page.
  • Reca
    Reca Member Posts: 4
    MortenSteengaard wrote: »
    Hi Reca,
    In my case, I solved the problem by deleting all the sent emails from the production environment. That was possible, because the customer was not running the production environment for real. I searched for "Sent Emails" and deleted all the lines in that page.

    So sad. There is nothing in the Sent Emails for me to delete.
    We still can not create sandbox from production.

    :'(

    Thanks,
  • MortenSteengaard
    MortenSteengaard Member Posts: 144
    Then I think you must contact Microsoft. I hope the problem is soon solved.

    Best regards,
    Morten
  • Reca
    Reca Member Posts: 4
    Oh well, this problem is solved.
    In the end, we find there is an app updated without notification and cause our app dependency break.
    During sandbox creation process, MS seems will validate all the depend chains.
    If there is a break, sandbox will be created.

    Thanks for @MortenSteengaard help anyway.

    :D
  • MortenSteengaard
    MortenSteengaard Member Posts: 144
    Great that you now can move on. :)

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