Dynamics 365 - Business central - bank account not linking properly

Hello, looking for any help or information on linking bank accounts for Business Central. I have a client that their bank accounts are not linking properly.
For example, when I go to cash management > bank accounts > click on the bank > When it opens > Click on set it up here > click on enable and I get an error: that says:
validation results:
cannot setup automatic bank statement support because the selected bank requires multi-factor authentication.

Any information or help on this would be appreciated.