Sales Return Order Issue

Redbull
Redbull Member Posts: 4
in NAV Three Tier
Hello Every One,

One of our customer has returned the material sold to them 2 months ago. We are receiving it back in current month, so for the same I Post one Sales return order in Nav-2013. after which I am facing following errors. Please Advise

1. As per sure steps It should hit RG 23 A I & RG 23 A II but in my case there is no entry posted by system in these tables instead sales return is posted in DSA at the same time system is also posting excise duty receivable account with the values of Excise in the Invoice. The entries relating to VAT and Customers are posted correctly.
2. While posting sales return order and sales credit memo we had selected sales return type as blank

As the entry is getting posted in DSA we ll not be able to get the credit of Excise due to this wrong posting.

Kindly Advise what is the reason for this type of posting. Is there any setup issue or manual error.

Answers

  • kriki
    kriki Member, Moderator Posts: 9,132
    [Topic moved from 'NAV/Navision Classic Client' forum to 'NAV Three Tier' forum]

    Regards,Alain Krikilion
    No PM,please use the forum. || May the <SOLVED>-attribute be in your title!

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