HELP HELP HELP - F1 on RTC CLIENT 2016 don't works since 1 month. I have W10.

Solerosso1049
Solerosso1049 Member Posts: 1
edited 2016-09-17 in NAV/Navision Classic Client
Since two weeks doing F1 on field of RTC NAV Client, it appears "Could not open HELP for the requested element". No eventvwr error, No DEBUG (the error is from RTC CLIENT). Form Internet explorer NAV HELP on port 49000 works fine. I didt find LOG o where to see the reason of this error. The error appears when i press F1 on my keabord. ANY SUGGEST ? Thanks a lot for an answer. You can see the screenshot in attachment. Where to see a LOG ?

Answers

  • archer89
    archer89 Member Posts: 337
    re-install help server.
    best regards
    Franz Kalchmair, MVP
    Alias: Jonathan Archer

    please like / agree / verify my answer, if it was helpful for you. thx.
    Blog: http://moxie4nav.wordpress.com/
  • postsaurav
    postsaurav Member Posts: 708
    Hi @Solerosso1049 ,
    Did you installed any cumulative update in last two weeks or used a different service than earlier?
    Thanks & Regards,
    Saurav Dhyani

    Do you Know this About NAV?


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  • Jan_Veenendaal
    Jan_Veenendaal Member Posts: 206
    In your local folder %APPDATA%\Microsoft\Microsoft Dynamics NAV\<version>\ there should be a file called 'ClientUserSettings.config'. This file contains (among other settings) the location to where the RTC will go for help.

    It is basically a text-file. Open the file with a tool like Notepad and check the location.
    You can edit this file, too [after making a backup copy, of course]
    Jan Veenendaal

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