Dynamics NAV 2016 : Not able to run Customer statement.

zohaibu95@hotmail.com
zohaibu95@hotmail.com Member Posts: 223
in NAV Three Tier
I am facing a strange issue in dynamics nav 2016. When i tried to run the Customer Statement from RTC it does not show any output. When i go and see in windows event view it shows be this error "Could not locate the control add-in library for "Microsoft.Dynamics.Nav.Client.SocialListening;PublicKeyToken=31bf3856ad364e35".
I have add this Add-in library in the Add-in system table also this dll is located in Program Files under service -> add-ins folder...

Can anyone tell me how to fix it?? I m not able to run customer statement either from dev environment or from RTC.
Best Regards
Zohaib Ahmed
Dynamics NAV ERP Technical Consultant.

please like / agree / verify my answer, if it was helpful for you. thanks.

Best Answer

Answers

  • postsaurav
    postsaurav Member Posts: 708
    Please check that add-in file exist in c:\Program Files (x86)\Microsoft Dynamics NAV\90\RoleTailored Client\Add-ins
    Thanks & Regards,
    Saurav Dhyani

    Do you Know this About NAV?


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  • zohaibu95@hotmail.com
    zohaibu95@hotmail.com Member Posts: 223
    tried but not working :(
    Best Regards
    Zohaib Ahmed
    Dynamics NAV ERP Technical Consultant.

    please like / agree / verify my answer, if it was helpful for you. thanks.
  • zohaibu95@hotmail.com
    zohaibu95@hotmail.com Member Posts: 223
    anyone can help me?
    Best Regards
    Zohaib Ahmed
    Dynamics NAV ERP Technical Consultant.

    please like / agree / verify my answer, if it was helpful for you. thanks.
  • poppins
    poppins Member Posts: 647
    zohaibu95 wrote: »
    I found a solution. You have to enter version no as well . As my NAV is 2016 i have put version no 9.0.0 and it works!

    Hi,

    I am facing the same problem.
    Can you explain a little bit more what should be done?

    Thanks :smile:
  • zohaibu95@hotmail.com
    zohaibu95@hotmail.com Member Posts: 223
    edited 2017-01-15
    @poppins which issue you are facing? Customer statement not running?
    If yes then, make sure that you have mentioned the report to run in "Report Selection - Sales" ("Customer Statement" option) as shown in the screenshot.
    Best Regards
    Zohaib Ahmed
    Dynamics NAV ERP Technical Consultant.

    please like / agree / verify my answer, if it was helpful for you. thanks.

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