NAV 2016 - Crash after using a report print preview

Fr0mi · 2015-11-26

Hello,

We are currently working with the new NAV 2016 and ran into the following problem:
To reproduce I am doing the following:

1. Start the client with the profile: "Einkäufer" / "buyer" - Profile ID: 9007
3. At the RTC go to the report Tab and launch any report
4. Click on preview
5. Close the preview windows
6. Launch the report "Vendor - Top 10 List"
7. In the Preview Window I am only able to see the first line "Show: Purchases (LCY)" with a red box around it
8. The Window will not finish loading and NAV will crash without an error message

Another error that occurs before letting it crash is, all Menu buttons (the windows standard buttons) will view rectangular and white. Not round and grey any more. Here the screenshots:

Normal Buttons:

After print previewing:

Crash Screen:

This happens for us only on the following machine:
Windows 7 64 Bit
8 GB Ram
NVIDIA GeForce GT 740

Drivers are up to date.

We also have another problem regarding the print preview, which is not machine specific. I will open another topic for that one though.

Thanks in advance for any help!

postsaurav · 2015-11-27

Hi,

Please Update your build to NAV 2016 CU1.

All these issues have resolved in Cumulative Update 1.

376189 The client crashes randomly.

Fr0mi · 2015-11-27

Hello and thanks for your answer!

However even after the update the client on the one PC crashes, after executing the same procedure.

This is the error message from the windows event display:

Type: System.InvalidOperationException
Message: Visual Styles-related operation resulted in an error because visual styles are currently disabled in the client area.
StackTrace:
     at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass6.<DoRethrowWithCatchException>b__4()
     at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)
     at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)
     at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)
Source: Microsoft.Dynamics.Nav.Client.WinClient
HResult: -2146233079
----------------------------------
Type: System.InvalidOperationException
Message: Visual Styles-related operation resulted in an error because visual styles are currently disabled in the client area.
StackTrace:
     at System.Windows.Forms.VisualStyles.VisualStyleRenderer.IsCombinationDefined(String className, Int32 part)
     at System.Windows.Forms.VisualStyles.VisualStyleRenderer..ctor(String className, Int32 part, Int32 state)
     at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ComboBoxVistaRenderer.DrawDropDownButton(Graphics graphics, Rectangle bounds, ComboBoxState state, Boolean rightToLeft)
     at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ViewBase.PaintLookup(Graphics graphics, Rectangle rect, Boolean mouseOver, Boolean clicked, Boolean enabled, RightToLeft rightToLeft)
     at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ViewBase.OnPaint(PaintEventArgs e)
     at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)
     at System.Windows.Forms.Control.WmPaint(Message& m)
     at System.Windows.Forms.Control.WndProc(Message& m)
     at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ComboView.WndProc(Message& m)
     at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Source: System.Windows.Forms
HResult: -2146233079

postsaurav · 2015-11-27

Hi,
I hope the issue is resolved. Please mark the issue as closed.

Fr0mi · 2015-11-27

Sorry, but the issue has not been resolved through the update.

We have found a temporary fix for those that have the same problem.

Changing your Windows Layout to Windows Classic will stop the problem.
To do so:
Follow this tutorial
http://www.dedoimedo.com/computers/windows-7-settings.html

archer89 · 2015-12-15

try it with 32bit rtc client instead of 64bit client.

hangy · 2016-01-19

I've this issue also with 2016 CU2 on Windows 7 computers. Someone have a solution or some informations who can help me..?

NAV 2016 - Crash after using a report print preview

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