Reseller

Ashika
Ashika Member Posts: 6
edited 2014-03-24 in General Chat
Hi just need to know.

1. can there be 2 resellers at a given time
2. If NO, then what is the minimum duration for change from one reseller to another

Regards,
Ashika

Comments

  • davmac1
    davmac1 Member Posts: 1,283
    You can only have one partner of record and in the US the switch is usually very quick (hours).
    You can have multiple developers making changes - but that is up to the user to control who does what. It is better to go through your partner.
    David Machanick
    http://mibuso.com/blogs/davidmachanick/
  • Ashika
    Ashika Member Posts: 6
    Thanks for your response.
    But....

    is it different process outside US?
  • Alex_Chow
    Alex_Chow Member Posts: 5,063
    Ashika wrote:
    Thanks for your response.
    But....

    is it different process outside US?

    No. There's also no minimum duration on which you want to keep your partner.
    Confessions of a Dynamics NAV Consultant = my blog
    AP Commerce, Inc. = where I work

    Getting Started with Dynamics NAV 2013 Application Development = my book
    Implementing Microsoft Dynamics NAV - 3rd Edition = my 2nd book
  • Velocity
    Velocity Member Posts: 2
    Hi, as others have pretty much said you can change partner and switch support at any time (although i think there is a 12 month period after the initial implementation when you cannot change, due to contract restrictions). From this point onwards you can switch your support as many times as you feel you need to, but you can only ever work with ONE partner at a time. Two partners at once is absolutely not allowed and breaches your contract.

    hope this helps! :D
    Azzure IT - Dynamics NAV implementation & support
  • bbrown
    bbrown Member Posts: 3,268
    The "Partner of Record" is the only reseller from which you can place orders with Microsoft. This would cover license changes/additions or enhancement plans. But you can work with anyone you want in terms of consulting or development services. Including multiple resellers at that same time.
    There are no bugs - only undocumented features.
  • ssingla
    ssingla Member Posts: 2,973
    Velocity wrote:
    (although i think there is a 12 month period after the initial implementation when you cannot change, due to contract restrictions).

    Microsoft impose no such restriction.
    CA Sandeep Singla
    http://ssdynamics.co.in
  • David_Singleton
    David_Singleton Member Posts: 5,479
    Velocity wrote:
    Hi, as others have pretty much said you can change partner and switch support at any time (although i think there is a 12 month period after the initial implementation when you cannot change, due to contract restrictions). From this point onwards you can switch your support as many times as you feel you need to, but you can only ever work with ONE partner at a time. Two partners at once is absolutely not allowed and breaches your contract.

    hope this helps! :D


    Is this some new thing that is specific to the UK?
    David Singleton

Categories